Privacy Policy

1. Who We Are

Creativ Technologies is an eLearning and corporate training company operating from:

• India: Unit 1145, Tower B2, SPAZE ITECH PARK, Sector 49, Gurugram, Haryana 122018
• USA: 43161 Tall Pines Ct, Ashburn, VA, Virginia, United States

For the purposes of this policy, Creativ Technologies is the data controller of personal information collected through this website.

Contact us regarding privacy matters: info@creativtechnologies.com

2. What Data We Collect

We collect personal data only when you voluntarily provide it through our website forms. This includes:

Contact and Enquiry Forms

• Full name
• Work email address
• Phone number (optional)
• Company or organisation name
• Job title (optional)
• Service of interest
• Message or training enquiry details

Newsletter Subscription

• Email address

Automatically Collected Data

We do not operate our own analytics tracking. Our website is served via Cloudflare, which may collect standard server log data (IP address, browser type, pages visited) for security and performance purposes. This data is governed by Cloudflare's Privacy Policy.

We do not use cookies for advertising or tracking purposes.

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry or consultation request
• Prepare a proposal or cost estimate if requested
• Send you the L&D Insights newsletter if you subscribed (you can unsubscribe at any time)
• Maintain a record of our client communications

We do not use your data for automated decision-making, profiling, or targeted advertising.

4. Legal Basis for Processing

We process your data on the following legal bases:

• Consent: When you submit a form, you consent to us using that data to respond to you.
• Legitimate interests: Maintaining business records and responding to business enquiries.
• Contractual necessity: Where we have an active engagement with you or your organisation.

5. Third-Party Processors

We use the following third-party services to process form submissions. These services act as data processors on our behalf and are contractually bound to protect your data:

Formspree (formspree.io)

Our contact forms are processed by Formspree, a US-based form backend service. When you submit a form, your data is transmitted to Formspree's servers and then forwarded to our email inbox. Formspree is GDPR-compliant. See Formspree's Privacy Policy.

Cloudflare

Our website is hosted on Cloudflare Workers. Cloudflare may process server logs as part of its infrastructure and security services. See Cloudflare's Privacy Policy.

We do not sell, rent, or trade your personal data with any third party for marketing purposes.

6. International Data Transfers

Creativ Technologies operates in both India and the USA. If you are based in the EU/EEA or UK, your data may be transferred to and processed in India or the USA. When this occurs, we ensure appropriate safeguards are in place consistent with GDPR requirements, including reliance on standard contractual clauses where applicable.

7. How Long We Keep Your Data

• Enquiry data: Retained for up to 3 years from last contact, or as long as a business relationship exists.
• Newsletter subscriptions: Until you unsubscribe.
• Client project data: Retained for 7 years for accounting and legal compliance purposes.

You may request deletion of your data at any time (see Your Rights below).

8. Your Rights

Depending on your location, you have the following rights regarding your personal data:

Under GDPR (EU/EEA/UK residents)

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct inaccurate data.
• Erasure: Ask us to delete your data ("right to be forgotten").
• Restriction: Ask us to limit how we use your data.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Complaint: Lodge a complaint with your local data protection authority.

Under DPDP Act 2023 (India residents)

• Access: Request information about what personal data we process.
• Correction and erasure: Request correction or deletion of your personal data.
• Grievance redressal: Contact our grievance officer (details below).
• Nomination: Nominate another person to exercise rights on your behalf in certain circumstances.

Under CCPA (California residents)

• Right to know what personal data is collected and how it is used.
• Right to delete personal data.
• Right to opt out of the sale of personal data (we do not sell personal data).
• Right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, email us at info@creativtechnologies.com with the subject line "Privacy Request." We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS. Form data is transmitted securely to Formspree via encrypted connections.

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

10. Children's Privacy

Our website and services are directed at business professionals and are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact & Grievance Officer

For any privacy-related questions, requests, or complaints:

• Email: info@creativtechnologies.com
• India Office: Unit 1145, Tower B2, SPAZE ITECH PARK, Sector 49, Gurugram, Haryana 122018
• USA Office: 43161 Tall Pines Ct, Ashburn, VA, Virginia, United States
• India Phone: +91 93551 73568

For DPDP Act 2023 grievances, our Grievance Officer can be reached at the above contact details. We aim to acknowledge grievances within 48 hours and resolve them within 30 days.